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Blog

Creating a Kid-Friendly Waiting Room

04/24/2018

Whether your business serves young clients, or they’re tagging along with mom or dad, it’s safe to assume you’ll be seeing more children in your waiting room while school is out this summer. In anticipation, use these simple tips to ensure you provide a great waiting room experience for your youngest visitors.  Read More

3 Reasons Millenials Prefer Print Media

04/6/2018

Millenials are complex and famously hard-to-define generation. One could easily assume with the advent of the internet in their lifetime, that these 22-38 year olds prefer digital media like phones and television. We've explored the research, and were surprised at what we found about millenial media preferences. Read More

How does your office's wait time stack up?

02/26/2018

Do you ever wonder how your doctors’ office wait time stacks up to other practices in your area? If so, today’s your lucky day. Vitals, a website that specializes in doctor reviews, has released their sixth study on wait times across America. Read More

5 Ways to Put Customers at Ease in Your Reception Area

02/7/2018

Sitting in a room full of strangers can be unnerving. If you’ve ever been in a reception room full of clients waiting for appointments, you know the feeling becomes contagious. So how can your business put guests at ease, and offer excellent customer service? Make your waiting room an accommodating space for every visitor with our tips for businesses of every type. If your space is set up appropriately, a short wait may be a welcome stop before a service begins. Read More

4 Secrets for Retaining Salon Clients

01/22/2018

As a hairstylist, nail technician, or barber, you understand the importance of good customer service. It’s the backbone of your business, and the reason why salon clients either stick with you for years or abandon your shop without warning. Luckily, it’s easy to differentiate your beauty, hair, or nail salon from the rest, and offer a salon experience your clients feel is worth far more than the money spent. Follow our 4 secrets for making clients feel special, and you’ll build customer loyalty that lasts a lifetime. Read More

4 Common Waiting Room Mistakes

12/27/2017

Other than your website, the first impression of your business is probably going to be your waiting area. A guest will develop certain opinions of your establishment as soon as they step through the door’s threshold. With that in mind, let’s look at some of the most common mistakes we’ve seen in waiting rooms. Read More

5 Tips for Managing Customer Feedback

11/27/2017

One of the best sources of ideas for improvement is your customers. They see another side of your establishment, so it makes sense that they can offer a different perspective on your services and amenities. In addition, it is more cost effective than hiring a consultant. Below are five different tips getting started with managing customer feedback. Read More

Net Promoter Score: The Metric Your Waiting Room Deserves

11/14/2017

It goes without saying that a happy customer is more likely to revisit your business than an unhappy one. Of course, there are many different variables that go into a visitor’s assessment of your business, ranging from their waiting room experience to the actual quality of service provided. And, with all of the different factors to consider, measuring customer satisfaction can oftentimes be quite the hassle. One simple yet informative metric that helps facilitate this process is the Net Promoter Score (NPS). Read More

Decrease Perceived Wait by Appealing to the 5 Senses

10/30/2017

Our five senses – sight, touch, sound, smell, and taste – tell us how we should feel about our surroundings. Should we feel anxious? Or relaxed? Are we safe? Or is danger lurking around the corner? How does your waiting room affect your patrons’ five senses? Follow our guide below to find out. Read More

4 Tips for Managing Your Doctors' Office Wait Time

10/12/2017

Today, with everyone seemingly always on the move, waiting for several minutes can be quite the inconvenience. Especially if you are having to wait and are not feeling well, it can seem like an absolute eternity. In fact, in a survey by the design and development firm Sequence, 63% of patients say that waiting is the most stressful part of their visit to the doctor. With that being said, wait times are inevitable. But there are some things you can do to help minimize the inconvenience.   Read More

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